Eligible Returns:
- Damaged or Incorrect Products: If a product is damaged or incorrect (due to quality issues) within 30 days of receipt, we will accept the return.
- Non-refundable Returns: We do not accept returns for:
- Products damaged after receipt.
- Issues unrelated to product quality.
- Customized blinds (unless there is a quality problem). Please ensure your measurements are accurate before placing an order.
- Products that are not defective and have been used or customized.
For damaged items, report the issue within 30 days. Please email us at support@elegantblindsandshades.com to initiate the return process and provide the defect details. We will not accept returns or provide refunds for items with an expired warranty.
Returns Based on Different Scenarios:
- Incorrect Size: Please use a metal tape measure for accurate measurements, as non-metal tape measures can stretch and lead to errors. If the size is wrong upon arrival, we will either re-produce or resize the blinds at our discretion and bear the cost of the return shipping.
- Incorrect Color: Color variations may occur due to monitor settings, lighting, or batch differences. As such, we do not accept returns for color discrepancies. Please carefully consider color choices before purchasing.
- Size Change After Delivery: We do not accept returns due to change of mind or incorrect sizing after the order has been executed.
Refund Processing Time:
Refunds will be credited to the original payment method. The processing time for refunds is typically 3-10 business days, depending on your payment method.
For any questions or if you haven’t received your refund, feel free to contact us at support@elegantblindsandshades.com.
Contact Us:
For return requests or more information, please reach out to us at support@elegantblindsandshades.com.
